Return and Refund Policy
At Great Gift Mart, we strive to provide you with the best shopping experience and highest-quality products. If you are not completely satisfied with your purchase, we offer a hassle-free return and refund policy to ensure your satisfaction. Please take a moment to review our policy:
30 Days Return Acceptance: We accept returns within 30 days from the date of purchase. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.
Full Refund: We believe in complete customer satisfaction. Therefore, if you are not satisfied with your purchase, we will provide a full refund for the cost of the item(s) returned. Shipping charges, if applicable, are non-refundable.
No Restocking Fee: We do not charge any restocking fees for returns. You can return your item(s) without worrying about any additional costs.
How to Initiate a Return: To initiate a return, please follow these steps:
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Contact our customer service team at the following:
- Office Phone: +44 7943 726052
- Email: info@greatgiftmart.com
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Provide your order number, the reason for the return, and any relevant details about the product(s) you wish to return.
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Our customer service team will guide you through the return process, including providing you with the return shipping address.
Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping service and keeping your shipping receipt until your return is processed.
Refund Processing: Once we receive your returned item(s), we will inspect them and process your refund within [X] business days. The refund will be issued to the original payment method used for the purchase.
Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund, including any return shipping costs.
Contact Information: If you have any questions or need further assistance regarding our return and refund policy, please contact us using the following information:
- Office Phone: +44 7943 726052
- Email: info@greatgiftmart.com
- Address: 128 CITY ROAD, LONDON, EC1V 2NX, UNITED KINGDOM
We value your trust in Great Gift Mart and are committed to ensuring your satisfaction with our products and services. Thank you for shopping with us!
